Privacy and Information Statement

PRIVACY

HULK 4×4 has created this privacy policy in order to demonstrate our firm commitment to the privacy of our customers and any associated persons. When we collect your personal information, we will manage that information in an open and transparent way, as described in this policy.

By visiting our websites and/or providing your personal information or data to us, you consent to the terms and conditions in this Privacy Policy, unless you tell us to the contrary by contacting us.

COLLECTION AND STORAGE OF PERSONAL INFORMATION

In general, you can visit the HULK 4×4 website on the internet without telling us who you are or giving any personal information about yourself. However, if you want to create an account with HULK 4×4 or when you enquire about or order products, you will be required to provide personal data such as your name, address, email address and telephone number. We will collect that information and use it for the purposes for which you have provided it. We will never collect sensitive information about you without your explicit consent. We will generally collect this information directly from you and store it in secure electronic databases owned and managed by us.

We cannot guarantee that the information you submit to us will be unobtainable by an unauthorised party.

USE AND DISCLOSURE OF PERSONAL INFORMATION

The personal information we collect is held, used and disclosed to fulfil our business’s purposes such as requests for purchases, catalogues, newsletters or other enquiries. We may use the personal information collected from you to complete transactions with you, improve our service to you, to better understand your requirements and preferences, and provide you with promotional materials. In completing these activities, we are unlikely to need to disclose your personal information to any overseas recipient.
If you decide to register through our website, your personal details will be stored in the HULK 4×4 database so we can make your online purchasing in the future easier, or to provide you with prompt assistance if you should call us for support. Please be assured that personal information provided by you to us will remain confidential. We do not sell, share or rent your details to third parties.

Circumstances may arise where we are required to disclose your personal information to third parties such as if disclosure is required by the law; or in the event of a corporate merger or dissolution where we sell all or a portion of our business or assets (including our associated customer lists containing your personal information).

All customer information is kept on a secure server and protected by firewall security systems. Customers can access and update their details by logging into our website. The access is achieved by using a user name and a password specified by you, the customer. A forgotten password cannot be retrieved in its original form. A new password must be created each time the customer requests a password. Customers can have the new password sent to them by submitting the correct email address to [email protected]. Please ensure you logout when you have finished visiting our website, especially if you have accessed it from a shared computer.

COLLECTING ADDITIONAL INFORMATION

Occasionally, when you connect to our site we may use ‘cookie’ technology and IP addresses to automatically collect technical non-personal information. Cookies are pieces of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re on our site. The use of cookies is an industry standard – you’ll find them at most major websites. We do not use cookies to retrieve information from your computer that was not originally sent in a cookie. This information helps us keep our website fresh and interesting to you and tailors content to your interests. You may set your computer browser to disable cookies or to alert you when cookies are being sent. If you disable cookies, we may be unable to optimise your visit to our website and certain features may not be available.

Every time you connect to our website, we store a log of your visit that shows the IP address of the computer you are using. This tells us what pages of the site you have looked at, whether the page request was successful or not and which browser your computer used to view the pages. The use of this data is for statistical purposes. This helps us to understand which areas of the site are of particular interest to customers and also which pages are not being requested. It also tells how many people are visiting the site in total. We may attempt to contact you through these details if necessary, including, without limitation, when you are using the wrong paths to access the site or are breaching restrictions on the use of the site. We may also use this information to block IP addresses where there is a breach of the Terms and Conditions for use of the site.

CREDIT CARD INFORMATION

Your credit card details are used for the purpose of payment of your order. We have implemented a secure online banking facility with one of Australia’s top banks. Your payment is debited from your account once you hit submit on the checkout page.

We will at no time disclose this information for any other purpose, than to use these details for the payment of your order. The customer gives us their authority to use these details for payment of their orders by using this website or by submitting them through email. All credit card details are encrypted during on-line data transfer using Secure Sockets Layer (SSL) technology. Credit card details are not stored in HULK 4×4 database. Customers must submit credit card details each time an order is placed. This is done for your protection.

EMAIL ADDRESS

The email address you submit during an order will be used by HULK 4×4 for the sole purpose of extended customer service. HULK 4×4 will only use your email address to communicate with you about the status, cost and shipping details, or any other changes required about your order. We may also send emails to customers for important events such as change of address etc.

The email address you submit to join the mailing list will be used by HULK 4×4 for the sole purpose of sending promotional material. We maintain the mailing list separate from the one stored in the customer database. If you decide to remove your information from our database, or to opt out of receiving future communications you can notify us by sending an email to [email protected]. Please note that if you unsubscribe from our mailing list your email regarding your web account will still be stored in our database.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. Please be aware that we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. You access these sites solely at your own risk.

CHANGES TO THIS PRIVACY POLICY

It may be necessary for us to review and revise our Privacy Policy from time to time. We suggest that you visit our website regularly to keep up to date with any changes. If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us at [email protected].

SECURITY

HULK 4×4 will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date.